If you cannot access one of the NOVELNY databases, or if a database is not working correctly, please tell us about the problem:

1. 1. Were you able to login successfully with your NYS Driver License or Non-Driver Photo ID number?

   Yes
   No (Please skip to question 3 and continue.)

2. If yes, what resource(s) were you trying to access?
Database Name:
and/or
Journal Name:


3. 2. Describe the problem, as completely as possible, including any error messages you received:


4. 3. When did the problem occur?
Date:

Approximate Time:

5. 4.
   Have you been able to use the NOVELNY Databases in the past using your NYS Driver License or Non-Driver Photo ID?
Yes
No
Hadn't tried before


6. 5.
   What browser were you using?
MS Internet Explorer
Netscape
Opera
Other  (Type Browser Name)
Version:


7. 6. Optional: If you provide your name and e-mail address, we will follow up to let you know when the problem has been resolved (or to request more information).

Submitted by:

E-mail Address: